Toronto Heating & Cooling ("we", "us") respects your privacy and handles personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what information we collect through this website and when you do business with us, how we use it, and the choices you have.
Information we collect
When you request a quote or contact us, we collect the information you provide: your name, phone number, email address, postal code, the service you're interested in and any details you choose to share. When you book service, we may also collect your service address and information about your home's heating and cooling equipment. Like most websites, we may collect basic technical data such as browser type and pages visited using analytics tools.
How we use your information
We use your information to respond to your request, schedule and perform service, prepare quotes and invoices, register equipment warranties, process rebate or financing applications at your request, and follow up about your service. We may use aggregated, non-identifying analytics data to improve our website. We do not sell your personal information.
Sharing
We share information only as needed to deliver our services — for example with equipment manufacturers for warranty registration, financing partners if you apply for financing, or service providers who host our website and data. These parties are required to protect your information. We may disclose information where required by law.
Cookies and analytics
This website may use cookies and analytics services such as Google Analytics to understand how visitors use the site. You can control cookies through your browser settings.
Retention and security
We keep personal information only as long as needed for the purposes described or as required by law, and we use reasonable administrative, technical and physical safeguards to protect it.
Your rights
You may ask to access or correct the personal information we hold about you, or withdraw consent to certain uses. Contact us at raekwonpalomino@gmail.com, 647-371-0340 or by mail at 128 Simcoe St #607, Toronto, ON M5H 4E6.
Last updated: November 2026.